CITIZEN’S CHARTER, A Charter for Customer Services by Public Sector Banks CITIZEN’S CHARTER A Charter for Customer Services by Public Sector Banks https://www.iba.org.in/customercare/citizens-charter.html
Model Code of Conduct for the Direct Selling Agents (DSAs) Model Code of Conduct for the Direct Selling Agents (DSAs) https://www.iba.org.in/customercare/model-code.html
Fair Practice Code for Credit Card Operations Fair Practice Code for Credit Card Operations https://www.iba.org.in/customercare/fair-practice-code.html